FAQs
Frequently Asked Questions
Welcome to LumaHer. Here are answers to some of the most common questions about shopping with us.
1. What is LumaHer?
LumaHer is an online lifestyle store offering everyday finds for women, including beauty tools, comfort essentials, home items, travel must-haves, gifts, and more.
We carefully select practical, stylish, and affordable products designed to make daily life easier, more comfortable, and more beautiful.
2. Where do you ship?
We currently ship to the United States, Canada, the United Kingdom, Australia, and selected international destinations.
If your country is not available at checkout, please contact us for help.
3. How long does shipping take?
Orders are usually processed within 1–3 business days.
Estimated delivery time is usually 7–15 business days after shipment.
Shipping times may vary depending on your location, customs, local carriers, weather, or holiday delays.
4. How much does shipping cost?
Standard Shipping is $6.99 for orders under $79.
Orders over $79 qualify for Free Standard Shipping.
5. How can I track my order?
Once your order has shipped, you will receive a tracking number by email.
Please allow 2–5 business days for tracking information to update.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours after placing your order.
Once your order has been processed or shipped, we may not be able to make changes or cancel it.
7. What should I do if I entered the wrong shipping address?
Please contact us as soon as possible at:
We will try our best to help. However, if the order has already been processed or shipped, we may not be able to change the address.
LumaHer is not responsible for packages delivered to an incorrect address provided by the customer.
8. What is your return policy?
We accept eligible return requests within 30 days after delivery.
Items must be unused, unworn, and in their original packaging.
For hygiene reasons, some items such as underwear, shapewear, beauty tools, wigs, earrings, and personal care items may not be returnable once opened or used.
Please review our Return & Refund Policy for full details.
9. What if my item arrives damaged or incorrect?
Please contact us within 7 days of delivery at:
Include your order number and clear photos or videos of the issue. We will review your case and offer a suitable solution.
10. Do you offer exchanges?
We currently do not offer direct exchanges. If you need a different size, color, or item, please return the eligible product and place a new order.
11. Are your payments secure?
Yes. We use secure payment providers to process your payment information. We do not store your full credit card details.
12. How can I contact customer support?
You can contact us at:
Our customer support team will usually respond within 1–3 business days.