Contact information

We are here to help.

If you have any questions about your order, shipping, returns, products, or anything else, please contact us by email.

Customer Support

Email: support@lumaher.com

Our customer support team usually responds within 1–3 business days.

Before Contacting Us

To help us assist you faster, please include the following information when contacting us:

• Your order number
• The email address used to place the order
• A clear description of your question or issue
• Photos or videos if your item arrived damaged, defective, or incorrect

Business Hours

Monday to Friday
9:00 AM – 6:00 PM

Please note that response times may be longer during weekends, holidays, or promotional periods.

Thank you for shopping with LumaHer.