Refund policy

At LumaHer, your satisfaction is important to us. If you are not completely happy with your purchase, please review our return and refund policy below.

Return Window

We accept return requests within 30 days after your order has been delivered.

To be eligible for a return, the item must be:

Unused, unworn, and in its original condition
In the original packaging
With all tags, accessories, manuals, or parts included
Accompanied by proof of purchase or order number

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Underwear, shapewear, bodysuits, and other intimate apparel
Beauty tools or personal care products that have been opened or used
Hair accessories, wigs, or wig care items that have been opened or used
Earrings or body jewelry
Customized or personalized products
Final sale or clearance items
Gift cards

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at:

support@lumaher.com

Please include:

Your order number
A clear description of the issue
Photos or videos showing the problem
Photos of the package and shipping label if applicable

Once verified, we may offer a replacement, store credit, partial refund, or full refund depending on the situation.

Return Process

To start a return, please contact us at:

support@lumaher.com

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Once your return request is approved, we will provide return instructions.

Return Shipping Costs

If the return is due to our error, such as a damaged, defective, or incorrect item, we will help resolve the issue.

If the return is due to personal reasons, such as wrong size, changed mind, dislike of the item, or ordering the wrong product, the customer is responsible for return shipping costs.

Original shipping fees are non-refundable unless the return is caused by our error.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund is approved.

If approved, the refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may require additional processing time.

Order Cancellations

Orders may be cancelled within 12 hours after purchase if they have not yet been processed or shipped.

Once an order has been processed or shipped, we may not be able to cancel it.

Exchanges

We currently do not offer direct exchanges. If you need a different item, size, or color, please return the original item if eligible and place a new order.