Shipping policy

At LumaHer, we are committed to delivering your order safely and smoothly. Please review our shipping policy before placing your order.

Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

During peak seasons, holidays, or promotional periods, processing may take a little longer. Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Time

We currently offer the following shipping options:

Shipping Method	Order Amount	Shipping Fee	Estimated Delivery Time
Standard Shipping	Under $79	$6.99	7–15 business days
Free Standard Shipping	$79 and above	Free	7–15 business days
Priority Processing	$129 and above	Free	6–12 business days

Please note that delivery times are estimates and may vary depending on destination, customs clearance, local carrier delays, weather conditions, or other factors beyond our control.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, Australia, and selected international destinations.

If your country or region is not available at checkout, please contact our customer support team for assistance.

Tracking Information

Once your order is shipped, you will receive a tracking number by email.

Tracking information may take 2–5 business days to update after the package is handed over to the carrier.

Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order.

If you entered an incorrect address, please contact us as soon as possible. We will do our best to help, but we cannot guarantee address changes once the order has been processed or shipped.

LumaHer is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Delayed Packages

If your package appears to be delayed or lost, please contact us at:

support@lumaher.com

We will help you check the tracking status and work with the carrier when possible.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or local fees may apply depending on your country or region. These fees are the responsibility of the customer and are not included in the product price or shipping fee.